We will guide you on how to fix the error “the user account has been locked.”
If you are unable to log in through Remote Desktop due to this error, it is because the default lockout policy for your operating system is set to temporarily lock the account after multiple incorrect login attempts.
As a security precaution, the user account has been locked out because there were too many logon attempts or password change attempts. Wait a while before trying again, or contact your system administrator or technical support.
How to fix
Step 1: Log in to the management page
Since remote access to the VPS is not possible, use the Console function in the “Instance Information” section to log in to the VPS.
Step 2: Connect to the VPS
Enter the password to log in to the VPS; here, you can only enter manually, and copying/pasting is not possible. Therefore, enter carefully to ensure accuracy.
Step 3: How to fix it
After logging in, navigate and perform the following steps:
Go to “Settings” => select “Edit Group Policy“
Continuing, choose > “Computer Configuration“
In “Computer Configuration”, select “Windows Settings”
Next, choose “Security Settings”
Then, select “Account Policies”
Next, choose “Account Lockout Policy”
Then, select “Account Lockout Threshold”
Here, it is clearly stated that after 10 invalid login attempts, the account will be locked, and the lockout duration will be 10 minutes.
To resolve this, change the value from “10” to “0” After that, select Apply > OK > OK
After completion, you will see the changed values as shown in the image:
Step 4: Update configuration
Open the “CMD” window with administrator privileges and run the following command to enforce the changes:
gpupdate /force
This successfully disables the blocking feature and removes the block when there are multiple incorrect login attempts to the VPS. Now, users should be able to remote into the VPS.